Privacy policy & personal data

This policy applies to personal data processed via our website, contact forms, email, hotline, partner login portals (if any), and other digital channels we designate.

Purchases, installation, or warranty at independent dealers may be governed by those parties’ own policies and are outside the direct scope of this document.

Contact details: name, phone, email, and message content you send us.

Technical data: IP address, browser type, device, access times, pages viewed (server logs), error codes, and similar operational/security information.

Cookies and similar technologies — see below.

Partner/B2B accounts (if issued): account identifiers, role, and login records as configured.

We do not request sensitive categories (e.g. health, beliefs) unless required by law or you voluntarily provide them for a stated purpose.

To provide and improve the site, respond to inquiries, and send product/service information where you consent or within pre-contractual/contractual necessity.

For security, fraud prevention, and legal compliance.

For aggregated analytics where feasible without identifying individuals.

We may use cookies or local storage for sessions, language preference, traffic measurement, or security.

You can adjust your browser to refuse cookies; some features may not work fully.

We retain data only as long as needed for the purposes above or as required by law, then delete, anonymize, or restrict processing as appropriate.

We apply reasonable technical and organizational measures. No system is perfectly secure.

Processors (hosting, email, analytics) may be located in or outside Vietnam; we contractually limit their use to what is necessary and consistent with applicable rules.

We do not sell personal data. Sharing occurs only with your consent, with processors acting on our instructions, when required by competent authorities, or as otherwise permitted by law.

Where the law allows, you may request access, correction, deletion, restriction, objection, or withdrawal of consent, and may lodge complaints with regulators.

Contact us via the details below; we may verify identity before fulfilling requests.

Our services are not directed at individuals lacking civil capacity under Vietnamese law. If we learn we have collected children’s data improperly, we will address it in line with applicable rules.

We may update this policy; the new version will show an effective date. Continued use after changes may indicate acknowledgment unless stricter consent is required.

Questions about privacy or personal data: FIRSTLY AUTO Co., Ltd. — Email: congtytnhhfirstly.auto@gmail.com — Hotline: 0328 017 018 — Address: 88/5 December 1 Street, Phu Loi Ward, Ho Chi Minh City, Vietnam.